Pasado Support

Last updated: August 5, 2026

Need help with Pasado? We’re here to help. The fastest way to reach our support team is by email: hello@pasadoapp.com — we read every message and respond as soon as possible.

Common Questions

How do I start my free preview?

Tap “Begin My Free Preview” on the Pasado website, or follow the free-access option shown inside the app. No credit card is required unless you choose a paid subscription.

How do I subscribe?

You can choose a subscription from the Pasado subscription screen. For subscriptions purchased through the iOS app, payment is processed through your Apple ID.

How do I manage or cancel my subscription?

If you subscribed through the App Store, manage or cancel through your Apple account: iPhone Settings → Apple Account → Subscriptions → Pasado. You can continue using paid features until the end of your current billing period.

I have a scholarship or access code. Where do I enter it?

On the subscription screen, tap “Have an access code?” and enter the code you received.

I have a promo or partner code. Where do I enter it?

On the subscription screen, tap “Have a promo code?” and enter your code.

How do I reset my password?

Tap “Forgot your password?” on the sign-in screen and follow the instructions sent to your email.

I’m having trouble signing in.

Make sure you’re using the same sign-in method you originally used. For example, an account created with “Continue with Google” needs to be accessed with Google again. If the problem continues, email us at hello@pasadoapp.com.

Contact Us

For account access, subscriptions, technical problems, or general questions, contact hello@pasadoapp.com. When you write, please include:

  • the email connected to your Pasado account
  • the device you’re using
  • a short description of the problem
  • a screenshot when possible

Please do not send passwords or payment information.

Need Immediate Emotional Support?

Pasado is an educational app and does not provide emergency or crisis services. If you’re feeling overwhelmed or need immediate support, please visit our Get Help page for crisis-support resources.

See also: Privacy Policy · Terms of Service

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